Duke Energy’s Commitment
“Helping our customers save energy and money is important to Duke Energy. For many of our low-income and elderly customers, energy-efficient appliances and technology are simply beyond their financial reach. The Helping Home Fund empowers customers to save energy by providing tools and upgrades that they otherwise might not be able to afford.”
Kendal Bowman, Duke Energy’s North Carolina President
About HHF For Renters and Homeowners
Duke Energy’s Helping Home Fund (HHF) offers free assistance for income-qualified customers to make their homes more energy efficient. It is administered by Charlotte Area Fund, Inc. (CAF) and North Carolina Community Action Association (NCCAA) to help income-qualified Duke Energy North Carolina customers lower their energy bills, address energy-related health and safety issues, and improve the overall energy efficiency of their residences.
In addition to installing energy-efficiency measures, customers also receive information on their home’s energy use and strategies to reduce energy costs in the future.
The HHF program is available to owner-occupied, single-family residences, including condominiums and manufactured homes; and to renters with owner approval for refrigerator replacement only.
What Improvements Might You Expect if You Qualify?
- Water Damage Remediation
- Electrical Repair
- Vapor Barrier
- Water Heater Repair/Replacement
- Floor Repair
- Gas/Electric Range Repair/Replace
- Lead Safe Practices
- Wall/Ceiling Repair
- Grab Bar Installation
- Debris Removal
- Chimney/Flue Repair
- Carbon Monoxide Remediation
- Carbon Monoxide/Smoke Detector
- In-home energy assessment
- Attic & Crawl Space Repair
- Mechanical Ventilation
- Plumbing Repair
- Mold/Mildew Remediation
- Bathroom Vent Installation/Repair
- Window Repair/Replacement
- Pest Remediation
- Pressure Relief Valve Installation
- Roof Repair
- Safe Ingress and Egress
- Dryer Vent Installation/Repair
- Door Repair/Replacement
- Sewage/Septic and Sump Pump
To Qualify, You Must:
Be a Duke Energy NC customer with an active account, and have household income that’s at or below 200% of the Federal Poverty Guidelines as indicated by the income eligibility guidelines below:
THE CURRENT GUIDELINES ARE AS FOLLOWS (FAMILY SIZE/INCOME LIMIT):
| Family Size | Income |
| 1 (One) | $ 19,562.50 |
| 2 (Two) | $ 26,437.50 |
| 3 (Three) | $ 33,312.50 |
| 4 (Four) | $ 40,187.50 |
| 5 (Five) | $ 47,062.50 |
| 6 (Six) | $ 53,937.50 |
| 7 (Seven) | $ 60,812.50 |
| 8 (Eight) | $ 67,687.50 |
NOTE: For families/households with more than 8 persons, add $5,380 for each additional person. Revised: August 6, 2025.
Source:
Note: Each individual program–e.g., SNAP, Medicaid–determines how to round various multiples of the poverty guidelines, what income is to be included, and how the eligibility unit is defined. For more information about the poverty guidelines visit: http://aspe.hhs.gov/poverty.
Source: U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation.
If you meet these guidelines, complete the CAF – Duke Energy Helping Home Fund (HHF) Application and submit to the Charlotte Area Fund to start the assessment process.